Synergies are supported through the SMILE website www.smileexchange.ie, our SMILE Hotline Support Service and through our Technical Support Team.
Organisations can register on the SMILE website www.smileexchange.ie for FREE where they can post a resource OFFER or WANT and make enquiries on other organisations resources.
Through the Hotline Support Service, the SMILE team are on hand to support organisations in finding quick solutions for rehoming resources and to answer questions related to resource exchange opportunities. More and more organisations are recognising SMILE as a “go to service” for finding homes for particular resources e.g. office furniture and equipment. Many have suggested that SMILE is their “first port of call” for looking for such solutions. Feedback from SMILE members also suggests that they appreciate the speed of the response time to enquiries and in addition the sensitivity at which enquiries are handled. “SMILE is now the first place I think of to offer surplus items or end-of-life goods. Fast response; great follow-up and friendly help”.
SMILE offers organisations the opportunity to avail of FREE support from SMILE Technical Consultants.
There are two levels of support available to organisations:
- Level One Support: 1:1 phone support will be provided from consultants to assist with technical queries or to assist in finding alternative reuse outlets for various waste streams.
- Level Two Support: Consultants are also available to work more closely with companies to develop specific resource exchange related projects helping to navigate the challenges surrounding certain waste streams. Conditions apply and an application process for this support will open shortly. However, expressions of interest are welcome now.
If you have any queries in relation to the support offerings or SMILE Resource Exchange please contact Michelle or Katherine on 026 20520 or firstname.lastname@example.org.